The short version: nothing is charged when you book, so cancelling costs you nothing.
Zinola does not take payment when you book. You pay the professional directly, in cash or by UPI, once the work is done. So a cancelled booking leaves no money anywhere to return.
You can cancel from your bookings at any point before the professional starts the job — whether or not anyone has been assigned yet. There is no notice period and no fee.
Once the professional has started, the button goes. Call us on 044 4000 1200 and we will sort it out with them.
You are told, and nothing has been charged. We look for someone else to cover the job.
Tell us and we will chase it. Because no money changed hands there is nothing to reverse, and we would rather find you someone than leave you waiting.
Some work is priced after a visit, and those lines say so when you book instead of showing a figure. Anything beyond what was booked has to be agreed with you before it is done. If a final bill does not match what you agreed, call us before paying it.
Rate the job — it counts towards whether that professional keeps getting work — and then call 044 4000 1200 or email hello@zinola.in. We handle these case by case rather than through a form.
A job you arrange directly with a listed business is between you and them, including anything they charge and any deposit they take. Their cancellation terms are theirs. What we can do is publish your review of how it went.
We do not take card payments today. If that changes, this page will set out how refunds work and by when, before the first payment is taken.